Help Center
How can we help?
Answers about booking with Bob, managing your rounds, and getting the most out of teemeup. Search below, or browse the topics.
Popular help topics
Jump straight to what you need. Everything below links into the most common questions.
Getting started
Meet Bob and book your very first round in a single message.
Booking tee times
How Bob finds, compares and confirms the right tee time for you.
Managing bookings
Change, reschedule or cancel a round — Bob handles it with the course.
Channels & devices
Use Bob on WhatsApp, SMS, iMessage, ChatGPT or the teemeup app.
Account & privacy
Your profile, preferences and how your data is used and protected.
Pricing & payments
What teemeup costs and how green fees are paid at the course.
What is teemeup, and who is Bob?
teemeup is an AI-powered golf booking platform, and Bob is your AI caddie. Tell Bob what you're after — when, where, how many players and your budget — and he finds the best-fit tee times, then books the round once you confirm. He lives on the apps you already use.
How do I book a tee time?
Send Bob a message like "Book 4 players Saturday morning within 20 miles, under $80pp." He'll reply with the best options — course, time, price, rating and weather — and complete the booking as soon as you say yes. You'll get a confirmation with full details, a calendar invite and directions.
Which channels can I use Bob on? Do I need the app?
No download required. Bob works on WhatsApp, SMS, iMessage and natively inside ChatGPT, so you can start on the device and app you already have. The teemeup web and mobile app is available too, for a richer experience with your booking history and preferences in one place.
Does Bob complete the booking, or just suggest options?
Both. Bob suggests the best-fit tee times and, for courses connected through our partner network, completes the booking for you directly in the chat. He never books without asking first — you always confirm before anything is finalised.
How do I change, reschedule or cancel a booking?
Message Bob on the same channel you booked from and tell him what you'd like to change — "move Saturday's round to Sunday" or "cancel my Friday booking." He handles it with the course and confirms the update. Course cancellation windows and policies still apply.
I didn't receive a confirmation — what should I do?
First, ask Bob "what's my latest booking?" — he'll show the current status. If a booking is still pending or you're unsure, email us at hello@teemeup.ai with the course and date and we'll confirm it for you.
Which courses and regions are covered?
We're connecting courses across the UK, US, Europe, Asia and beyond via major booking networks, and coverage grows with every partner we add. If your club isn't listed yet, tell Bob or email us and we'll prioritise it.
How much does teemeup cost?
teemeup is free to use during our invitation-only industry preview. You pay only the course's own green fee for the round you book. We'll always be clear about pricing before anything changes ahead of general availability.
How does Bob personalise my recommendations?
Bob learns from what you play and how you play — handicap, preferred tee windows, travel tolerance, budget and weather sensitivity. The more you play with Bob, the sharper his suggestions get. Everything you share stays private, and you can review or clear your profile any time from Settings.
How is my personal data handled?
Your data is used only to improve your bookings and recommendations, and it stays private. You stay in control and can review or clear your profile whenever you like. For the full picture, read our Privacy Policy.
How do I get early access?
teemeup is currently invitation-only. Request your invite on the early-access page — we onboard in waves and will email you when your spot opens.
I run a golf course — how do I connect?
teemeup's booking channel connects directly to your tee sheet via Courserev.ai and handles the full booking flow automatically. To partner with us, email hello@teemeup.ai and we'll get you set up.
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Still need a hand?
Reach a real person, or just message Bob on your favourite channel.
Email support
Questions about a booking, your account, or anything else? Send us a note and we'll get back to you.
hello@teemeup.aiOr ask Bob directly
Bob is available wherever you already message:
Not on teemeup yet?
Join the waitlist and be among the first golfers to book tee times just by messaging Bob.